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Returning an item couldn’t be easier. Try your purchases in the comfort of your own home and if you need to send them back we will be happy to offer you an exchange or refund within 14 days of purchase. This includes items purchased in the sale or with a promotion code.

Frequently Asked Questions:

The uniek provides you “14 days return and exchange service”. You can return or exchange your purchased item for any reason within 14 days from the date of receipt.

Except for the items marked “No Return”, all items can be replaced only ONCE with a different size or different color of the same item, and the replaced item will NO LONGER be returned or replaced again.

In addition, each order can only be returned and exchanged ONCE. 

If you return an item that does not meet the Return Policy or return the same order more than once, we will reject the item, and you will also need to bear the relevant delivery cost.

Please download and fill in the “Return/Exchange Form” first, and send it back together with the merchandises (express or registered mail is recommended) to our return address.

Please note that the returned goods must be uncut, unused, no peculiar smell, no perfume smell and in the original packaging. If the product is a suit (such as a set including necklace, bracelet, earrings and ring), it must be returned as a set.

We will arrange to replace the product or return U-cash (shopping cash) within 10-14 working days after receiving the return.

The delivery cost of the returned goods must be borne by the customers. The delivery cost for the replaced goods will be paid by The uniek.

The amount for the return will be refunded by U-cash (shopping cash). If the item which is required to be replaced, runs out of stock unfortunately, the payment will also be refunded via U-cash (shopping cash).

Under normal circumstances, it will be refunded based on the price of the goods you purchased at that time. If you purchase products with special discounts, such as buy 3 get 1 free, get $100 off the entire order and similar discounts, the refund will be calculated proportionally. The details are as follows:

Refund amount = final payment amount (after discount) / original order amount (before discount) x returned product amount.

Rm27, Block F, 10/F, Wah Hing Industrial Mansions, 36 Tai Yau Street, San Po Kong, Kowloon, Hong Kong
Attention: Customer Service team

Office hours:
Monday to Friday 10:00-13:00 and 14:00-19:00
Closed on Saturdays, Sundays and public holidays

Please be aware that we do not offer a free return service for international customers and we always recommend that you use a tracked delivery option when sending parcels back to Hong Kong. 

We will arrange to return U-cash (shopping cash) within 10-14 working days after receiving the return.

Before returning the item, please provide the item photo to cs@theuniek.com. When we confirm that it is damaged, you can arrange the registered mail or courier service to return the item.

The delivery cost of the returned item will be borne by The uniek (the delivery cost per trip is limited to HK$40 for HK and Macau customers) and will be returned by U-cash (shopping cash). Please provide a shipping receipt for processing.

For the overseas customer, we will inform the return way. 

Upon receipt of items, the credit or debit card originally used for the purchase will be credited with the cost of the goods. We will process your refund within 3 days of receipt. Your credit card company may take 4-7 working days to credit your account. If cash on delivery was used (only for Hong Kong customers), we will refund to your Hong Kong bank account, and our Customer Service team will contact you for assistance. We deeply apologize for any inconvenience it may cause.

If you select to replace it with a new item, we will assist you to replace the item from our suppliers. Shipping costs for re-sending new products will be borne by The uniek. 

U-cash is The uniek’s cash for shopping. 1 U-cash = HK$1. You can use U-cash in the shopping cart.

If you have U-cash available in your wallet, the available U-cash balance will be displayed on the shopping cart page. Select “My Wallet” to deduct the amount in the order.

You can check the U-cash transaction record and the balance in “My Wallet” after logging in.

The expiry date is the last day of 6 months, counting from the first day of the following month the U-cash are obtained.

For example: U-cash obtained on May 20, 2021, are valid until November 30, 2021.

Please note: U-cash cannot be transferred to other accounts and cannot be exchanged for cash.


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